Seacret Direct Reviews | seacretdirect.com @ PissedConsumer

Rachael H Xfw

Formal Complaint Regarding Unauthorized Transaction and Request for Immediate Resolution

Mar 13, 2024

1.0

Seacret Direct - Formal Complaint Regarding Unauthorized Transaction and Request for Immediate...

Seacret Direct - Formal Complaint Regarding Unauthorized Transaction and Request for... - Image 2

Seacret Direct - Formal Complaint Regarding Unauthorized Transaction and Request for... - Image 3

Dear Seacret Direct Team, I am writing to address a critical issue concerning an unauthorized transaction debited from my account connected through Paylution, specifically Transaction ID 8564 on January 18, 2024, for the amount of $926. This incident, categorized as a 'reverse portal load,' erroneously equals all of the commissions paid to me in 2023, which your team has acknowledged as an error with assurances of rectification and refund. Despite multiple attempts to resolve this issue through emails and conversations with your customer support, the promised refund has not been processed. Given the failure to resolve this matter despite clear acknowledgments and assurances from Seacret Direct, I am compelled to inform you of my intention to report this issue to relevant regulatory and consumer protection agencies. These actions include contacting the Consumer Financial Protection Bureau (CFPB), the Better Business Bureau (BBB), the Federal Trade Commission (FTC), and the AZ state's Attorney General's office. This unauthorized transaction contravenes the principles laid out in the Electronic Fund Transfer Act (EFTA), specifically concerning unauthorized electronic fund transfers and the prompt correction of such errors to safeguard consumers' interests. Additionally, this situation raises concerns under the Fair Credit Billing Act (FCBA), which protects consumers from billing errors and unauthorized charges on credit accounts. I urge Seacret Direct to take immediate action to rectify this error by processing the refund of $926 to my Paylution-connected account without further delay. Your prompt attention to this matter is critical to resolving this issue amicably and avoiding the need for further action through regulatory and consumer protection agencies. This has caused other fees to be charged to me and I will be asking for those damages in my formal complaints. I am prepared to provide any further information required to expedite the resolution of this issue and look forward to your prompt response and the processing of the due refund. Thank you for your immediate attention to this pressing matter. Sincerely, Rachael H***

View full review

Loss:

$1097

Cons:

Horrible customer service bs free trips

Preferred solution: Full refund

Wanda S Llg

Wanda S Llg |

No one answering my emails

Oct 11, 2023

Seacret Direct - No one answering my emails - Image 2

Updated by user Oct 26, 2023

I ordered 2 brushes paid for 2 brushes only received one in the package. I have filled out this twice before no one answers me or gives a dam obviously.

Order number 500000**** if anyone cares to answer me.

Your phone number is non existent. Emails aren’t returned.

Original review Oct 11, 2023

Order number 500000**** ordered two brushes only received 1. Paid for 2 brushes $62.00. No one answering the 6 emails I sent them. I have attached proof where I was asked to. The phone number I was given was not in service. What type of company are you running that gives no one a reply.

View full review

Loss:

$34

Cons:

No one answered my emails

Preferred solution: Deliver product or service ordered

Octavia S Lke

Octavia S Lke |

Saint Louis, Missouri

Update status

Mar 22, 2022

This company has no clue on how to resolve issues of you have anything wrong with your account as a member. I called numerous of times and sent e-mails and still no resolution to get my account updated as an active agent. This is not good for business. Someone needs to be able to contact and talk with a live person not all this emails and employees that dont know how to resolve an issue. All they know how to do is book travels. THATS IT!!!

View full review

Preferred solution: I would want my account status updated TODAY!!!

Lenox C Rgx

Scottsdale, Arizona

Did not get my package

Mar 04, 2021

I made on order Tuesday, January 26 ,2021 And you told me that the shipment take up 3 weeks , and I still did not receive a package Or on update why my package is so later .

View full review

Loss:

$107

Preferred solution: Deliver product or service ordered

Anonymous

Guest-1856111 of Alberta

Alberta, Canada

Be a of brushes I bought

Apr 06, 2020

No help you pay so much for brushes and they dont warenty them will never buy again

View full review

User's recommendation: Don’t buy brushes there not worth that kind of money

Guiseppe Cib

Lake Arrowhead, California

Seacret Direct - Review in Cosmetics and Toiletries category from Lake Arrowhead, California

Aug 25, 2016

5.0

Seacret Direct - Review in Cosmetics and Toiletries category from Lake Arrowhead, California

I know Marketing...This company and the products are amazing...I will be more than happy to talk with anyone on how to get started...the best way is part time...this business is all about the product...all you need are 4 customers and your on your way...if you think you can get 4 customers then contact me through my Twitter account. Doug Fegel or My FB username "CapriIsland" /my e-mail is dougfegel@***.com

View full review

Reason of review:

Good quality

Anonymous

Guest-929651

Paradise, Nevada

Seacret Direct - Review in Cosmetics and Toiletries category from Paradise, Nevada

Oct 02, 2016

5.0

Seacret has amazing products! They do accept return if they are not used.

View full review

1 comment

Guest-1240070

Nov 13, 2016

Seacret does have amazing products and they accept returns even if they have been opened and used. You have up to 30 days to try the products and return them if you are unhappy!

So, you should definitely try them!

I know you will love them, but if not, you can return them, opened or not!

Xylia Xpu

Mountain View, California

Seacret Direct - Review in Cosmetics and Toiletries category from Mountain View, California

May 09, 2016

2.6

Shaky, inexperienced management team. Probably filing for Chapter 11 soon. Good products that are grossly overpriced. Lousy compensation plan.

View full review

Reason of review:

Pricing issue

1 comment

Guest-1200103

Aug 17, 2016

Sorry you feel that way, maybe the person who helped you out that day was a newly enrolled agent. Don't worry we are transitioning away from kiosks to mainly online.

Where you can receive up to 60% off products when you bundle an save. Hope you recieve this message an give our A+ rated (BBB) company a second chance.

Sincerely A.C. South Bay CA Team Www.SeaCretDirect.Com/GEICO

Helpful

Anonymous

Guest-808504

Phoenix, Arizona

Other Product Review

Mar 12, 2016

1.0

rip off loss of over $2000 @ az mills. terrible products

View full review

Reason of review:

Pricing issue

Anonymous

Guest-741038

Seacret. Best product I've ever used

Nov 27, 2015

1.8

I've used this product for 9 months, and must say it has been the best product I've ever used. I have suffered from eczema all my life, not only on my skin but also on my scalp. The hair care products are incredible. They leave your hair and scalp beautiful and in my case eczema free. I must add that the product is doing the same for my sister.The skin care products do what they say. Being in my fifties, my skin is getting older and I have young women coming up to me and asking what I use on my skin and hair. When I tell them how old I am their shocked. Go to a drugstore and price some of the lower end skincare products, you'll be shocked. This product lasts a long time and is cheaper overall. If you want to go on Amazon and buy products that are probably expired, have a high possibility of being contaminated, then go ahead. Just don't post negative comments about the product if you end up with someone else's fungus all over you.

View full review

Reason of review:

Good quality

1 comment

Guest-1200097

Aug 17, 2016

I'm glad you are enjoying our products, just wait till you try our nutrition line that we are announcing to the world in LV come OCT1! Sincerely Agent A.C. South Bay CA Team Www.SeaCretDirect.Com/GEICO

Helpful

Anonymous

Guest-713373

Tampa, Florida

Other Product Review

Oct 09, 2015

They are a shiity company dont buy their products you will get ripped off and you will suffer side affects from using the products.

View full review

Reason of review:

Bad quality

Anonymous

Guest-549306

San Jose, California

True facts About Seacret

Oct 22, 2014

A.) They are distributed by Loreal (Loreal owns Yves Saint Lauren, Giorgio Armani, Ralph Lauren, and Diesel).... It IS a designer brand. B.) They are the only company Loreal distributes for that it doesn't own. Thats how much Loreal believes in it. And yes they tried to buy Seacret. The owner said no to protect the MLM participants. #INTEGRITY C.) They closed 500 million in sales last year (Someone LIKES the product) D.) It's cancel any time. (Someone KEEPS BUYING the product) E.) Before I signed up I read all the stuff online and found the amazon stuff as well...The stuff is two or three years old and it's expired. It has a shelf life. Skincare products go bad like anything else. Pissed off kiosk owners are trying to dump their supply, because their up-selling cost them their business. F.) Yes the kiosk owners were pushy... Thats why Isaak shut them down and switched to an MLM platform. G.) Agents are specifically instructed not to be pushy. "Let the product speak for itself" is the company motto. There isn't a lot of money in signing people up. The commission structure is set up to make money on its ongoing product sales. Soooo it would stand to reason then, that if a person can cancel any time, and we now have several millionaires in the company, THAT SOMEONE LIKES THE PRODUCT. H.) The buy-in is to get DEMO products and marketing tools. If the product sells itself, How can you sell a product you don't have? And the price you pay is well under even the agent price when they are bought in bulk. The marketing package it's easily worth the $50. How can you sell anything without having something to show? They give it to you at cost. I.) And yes A LOT of people from other MLM's came to Seacret. BECAUSE the system is literally designed to not *** people over. These people left their MLM's because they had a moral conflict with their other companies. We literally stacked an entire team of experienced MLM people, who left their companies because they were MORALLY ABJECT. Having a team that believes in helping people meet their goals over competitive sales is pretty awesome. J.) Bottom line.... Know your facts before you open your mouth.

View full review

3 comments

Guest-1152322

Apr 30, 2016

Thanks - I agree! The products I have used have been great.

And yes, I had one that started to dry up, RE-READ the literature and discovered that shelf life - and since it has no preservatives, that makes sense. Right now I am sitting down to order more....

Helpful

View more comments (2)

Sheikh Inh |

Stone Mountain, Georgia

Still Waiting on Refund

Mar 01, 2013

I received some products that were on autoship and I decided to return because I did not need additional products. I called customer service for directions on how to return and was given a return number and told to write it all over the packaging so that it would be identified by the warehouse workers. I sent the package via USPS with delivery confirmation and it was received on January 24. I called customer service on January 28th to verify that they received the product and I was told that it was not received. After January 28th, I called customer no-service every 3 days until February 8. At that point the customer svc. agent used USPS website to verify my tracking information and stated that she would mark it as received to initiate the refund process. From this point, I was advised that the refund would take up to an additional 3 weeks for the accounting department to process as they hand-key each of the refunds. During this process, I reported Seacret Direct to the Arizona BBB. On February 19, I received a reply through the BBB from Seacret’s Executive Vice President, Michal Avniel stating that 3 weeks is the standard wait-time for processing a refund, but as of February 19, my refund has been processed. This is a blatant lie, because today is March 1, and I still have not received a refund. I called Seacret’s customer service again on February 25th and although the employee was helpful, she could only send an email to Michal Avniel inquiring about why the refund is still unprocessed. Although I have enjoyed their products, I will never order from them again and will warn anyone that is interested in ordering from them. Taking 5 weeks to process a refund on a returned (and verified) item is completely unacceptable and unscrupulous.

View full review

Loss:

$65

4 comments

Guest-1045045

Oct 08, 2015

I spent over approximately $780 on signing up with them in June. I've been trying to cancel and only opened like two or three items.

I was allergic to some of the products and also due to a car accident cannot continue as an agent. They are only offering me $275.00 and I have to return the unused items.

They are full of ***! No wonder the company does so well.

View more comments (3)

Anonymous

Guest-348119

Englewood, Colorado

Seacret Company a Scam

May 29, 2013

I purchased several Seacret products the Arizona Mills Mall. For an extra fee, I could get refills anywhere Seacret products are sold...or so I was told by the sales person. I cannot find one store, either online or a kiosk which offers this service. I was completely scammed by the sales person. What a joke! Watch out! Don't believe the lies! I contacted Seacret headquarters, online stores, but no one knew anything about the "refills" nor did they offer to make it right with their customer. What a joke. Don't buy any other their products. I've been robbed in the Arizona Mills Mall in Phoenix.

View full review

Loss:

$80

6 comments

Guest-1103351

Jan 30, 2016

they did the same thing to me at WEST county mall in. st.

louis. kiosk disappeared after christmas

Guest-800830

Apr 01, 2014

ok i just signed up to be an agent..the reason why is i have no job for the last 6 months. i have a daughter to feed and my wife working full time.

actually my wife is the one that introduce this to me. so i was thinking since i have no job (mind you i have a criminal record for being *** when young) i have plenty of time, i know a lot of family and friends and have nothing to lose. i signed up to be an agent. i have tried the product and i liked it especially the nail buffer thing lol.

but what really got me interested is the whole idea of making money through network marketing. and im willing to work hard coz i want to make this as my career since i have none. and since i know alot of my family and friends have also joined this i saw some results. they were getting money.

so it was very promising to me knowing now that i can feed my daughter and maybe my wife wont have to work as much and i dont look like this lazy dad who does nothing but plays world of warcraft at home all day. i need a change in my life and this came to me gave me an opportunity me rich as long as i work hard. my goal is for my daughter to have better life. ps.

if you guys think about it, everything around us is a pyramid effect. for example the government, companies where you work, the food chart, and even my religion.

View more comments (5)

pssdconsumer

Los Angeles, California

Seacret Direct - All Just a Facade!!

Jun 30, 2012

Seacret definitely markets itself as a new up and coming MLM company with products with "instant" results. However, I really see nothing special. Being that Seacret began their company through the kiosks at the mall, most people had horrible experiences being upsold or with the sales personal lying to customers about the price. Not only did the company do nothing about it, they changed it into a MLM company to force up their customer retention rate. Now instead of worrying about the customers coming back to the Kiosks after experiencing a horrible experience, if people are in the MLM, they are forced to buy it month after month. Ive went to a few of their overviews and there was TIM HERR, CHRIS KIM, JULIAN DOAN the three individuals who got kicked out of ACN, had same shady business in 5Linx as well as Monavie. This was a classic case of professional MLM hopping. As always, they pitch it like building a traditional business through spa parties, however, if you are the unfortunate soul that gets caught in one of the ACN group's organizations, IT WILL BE AN ENDLESS CYCLE OF RECRUITING, forced to buy packages at the highest BV, be lied to and manipulated. They say one thing and do the complete opposite. I have many friends that were in the company and did not make any money, the people in the company didnt make any money either unless you got a contract with Seacret or had a special deal with the company. Which I think is extremely shady. All of the products can be bought on Amazon for a cheaper price anyways, they tell you its not the same, but Ive been buying seacret products from amazon for the passed couple months and its the same thing... Seacret is just the next big SCAM in the MLM world. You take a group of serial MLM hoppers merged with a company that has already been having trouble with customer retention what do you get? Its just dragging out its own demise. From the last I heard, many big networkers that started with the company are now looking at different companies as well as those have already left. Seems like Seacret rushed into things, but at this point, any other MLM company will do better than SEACRET. STAY AWAY if you value your TIME and MONEY! If you do plan on getting started, you can get started at the 50$ package. But they will try and force you to buy the $1500 package. Most kiosks will also admit that it is very difficult to sell the products at retail. So most people that I have talked to have all their products still sitting at home collecting dust, hence why so many people are trying to get rid of them on amazon...

View full review

Loss:

258 comments

Guest-1507610

Jun 26, 2018

Thank you for being honest. Sharon

Helpful

View more comments (257)

Contact Information

Website:

seacretdirect.com

Mailing Address:

8501 N Scottsdale Rd Ste 270

Scottsdale, Arizona 85253-2749

United States

Phone:

(877) 680-9622

Contact Seacret Direct Customer Service

How satisfied are the customers?

Check customer satisfaction score and preferences. Find out what customers truly think and feel about the company, product, or service.

View Dashboard

Companies Similar to Seacret Direct

It's inappropriate or not family friendly

It's a duplicate by the same member or copied text

It contains commercial or promotional content

It includes private information

Sexual exploitation of children

Sex trafficking / prostitution or advertising of the above

I am affiliated with this business and need to report something about this review or business

I am the author of comment and would like to remove it

I want to report something else

Cancel

Seacret Direct

Seacret Direct Overview

Media from reviews

Top Seacret Direct Reviews

"Seacret Direct - Review in Cosmetics and Toiletries category from Paradise, Nevada"

"Formal Complaint Regarding Unauthorized Transaction and Request for Immediate Resolution"

Formal Complaint Regarding Unauthorized Transaction and Request for Immediate Resolution

No one answering my emails

Update status

Did not get my package

Be a of brushes I bought

Seacret Direct - Review in Cosmetics and Toiletries category from Lake Arrowhead, California

Seacret Direct - Review in Cosmetics and Toiletries category from Paradise, Nevada

Seacret Direct - Review in Cosmetics and Toiletries category from Mountain View, California

Other Product Review

Seacret. Best product I've ever used

Other Product Review

True facts About Seacret

Still Waiting on Refund

Seacret Company a Scam

Seacret Direct - All Just a Facade!!

Companies Similar to Seacret Direct

Tarte Cosmetics

Ginalli Milano

Iso Beauty

Armslist

Why Trust Reviews on PissedConsumer?